Frequently Asked Questions
Letters from Hannah
If you're thinking about joining me around the kitchen table each month, you may have a few questions. I hope these answers help—and if not, I'm always happy to hear from you.
You May Be Wondering…
What are Letters from Hannah?
Letters from Hannah is a monthly subscription that brings a little bit of country life to your mailbox. Each month, you’ll receive a heartfelt multi-page letter from Hannah, a country veterinarian whose days are filled with farm calls, faithful animals, and the quiet moments that remind us kindness still lives in ordinary places.
What will arrive in my mailbox each month?
Each month’s envelope includes:
· A beautifully written multi-page letter from Hannah sharing her latest adventures.
· A keepsake recipe card inspired by country kitchens and shared traditions.
· A chance to slow down for a few quiet moments with a warm drink and a good story.
Every letter is thoughtfully designed to become something you’ll want to keep and revisit.
How much does a subscription cost?
Your monthly subscription is $8.00 per month, plus applicable postage, based on destination. There are no long-term commitments, and you may cancel at any time.
Will I enjoy Letters from Hannah?
If you love gentle storytelling, animals, small-town life, and the simple comfort of finding something personal in your mailbox, I think you’ll feel right at home.
Letters from Hannah is especially loved by readers who enjoy cozy evenings, country living, heartfelt stories, and slowing down for a little while.
Are the letters family-friendly?
Yes. Every letter is written to be warm, uplifting, and family-friendly. There is no inappropriate language or graphic content—just stories filled with kindness, humor, hope, and the everyday adventures of country life.
Are these true stories?
The stories are based on and inspired by real events, and are a reminder that ordinary moments are often the ones worth remembering.
Some stories will have you laughing out loud. Some will warm your heart. They all will remind you that there are good people in the world and leave you smiling.
Will the stories continue from month to month?
Yes.
Each month’s letter stands beautifully on its own, but together they slowly unfold into the story of Hannah, Walter, her veterinary practice, and the wonderful people and animals she meets along the way.
Think of each letter as another chapter arriving in your mailbox.
Ordering & Gifts
How do I order?
Simply choose your subscription, complete checkout, and I’ll begin writing to you each month.
Can I send Letters from Hannah as a gift?
Absolutely.
Letters from Hannah makes a thoughtful gift for birthdays, holidays, Mother’s Day, or simply to remind someone you’re thinking of them.
Can I include a gift message?
Yes. During checkout, you’ll have the opportunity to include a personal message that will accompany your gift.
Can I order for more than one person?
Certainly. You may order subscriptions for multiple recipients, even if they share the same mailing address.
Can I start anytime?
Yes.
New subscribers are always welcome. You can begin your subscription at any time and simply start with the current month’s letter.
When will my first letter arrive?
Your first letter will be mailed with the next monthly mailing. Depending on when you subscribe, your first envelope may arrive within just a few days or may be included in the following month’s mailing.
Delivery & Shipping
When are the letters mailed?
Letters from Hannah are mailed once each month.
Delivery times vary depending on where you live, but most subscribers receive their letter within several days after mailing.
What if my letter doesn’t arrive?
While postal delays are uncommon, they do happen from time to time.
If you believe your letter has been lost, simply contact me, and I’ll gladly help make things right.
How do I update my mailing address?
You may update your mailing address at any time by logging into your account or contacting me before the next mailing date.
Do you ship internationally?
Yes! I mail worldwide, except in a handful of countries.
Billing & Subscriptions
How do I update my payment information?
You may update your payment method anytime through your customer account.
Can I pause my subscription?
(Choose whichever policy you decide.)
Option A: Yes. You may pause your subscription and restart whenever you’re ready.
Option B: At this time, subscriptions cannot be paused, but you may cancel at any time and rejoin whenever you’d like.
How do I cancel?
You may cancel your subscription anytime through your account. Once canceled, no future monthly charges will be made.
Satisfaction Guarantee
What if Letters from Hannah isn’t for me?
I want you to genuinely look forward to opening your mailbox each month.
If your first letter isn’t what you hoped for, simply let me know within 30 days and I’ll gladly refund the cost of your first month’s subscription. No hard feelings—and thank you for giving Hannah a chance.
One Last Question…
Why letters?
Because opening a letter feels different than opening another email.
It invites you to slow down for a little while. To put the kettle on, settle into your favorite chair, and enjoy a story without notifications, scrolling, or distractions.
There is something wonderfully old-fashioned about finding a friendly envelope waiting in the mailbox.
Around here, I still believe that’s worth preserving.
And Since You’re Probably Wondering…
Will I ever meet Walter?
Oh, I imagine you will.
Walter has a habit of appearing whenever he thinks someone could use a smile. Around here, he’s convinced every visitor has come to see him first and me second.
Don’t be surprised if you find him wandering into more than a few of my letters.